Privacy Policy

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At Symbolic Healthcare, we are committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how information is collected through our website, intake forms, communications, and caregiving services.

Information We Collect

We may collect personal information such as:

• Name, address, phone number, and email address
• Health-related information necessary for care coordination
• Communication preferences, including SMS consent status

SMS Communications

By providing your phone number, you consent to receive text messages from Symbolic Healthcare. These messages may include:

• Appointment reminders and confirmations
• Caregiver introductions and schedule updates
• Wellness check-ins and care plan notifications
• Urgent service alerts or staffing changes

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying “STOP.” For assistance, reply “HELP” or contact us directly.

How We Use Your Information

Your information may be used to:

• Provide high-quality caregiving services
• Coordinate caregiver and client communications
• Respond to inquiries and support requests
• Comply with legal and regulatory requirements

Symbolic Healthcare does not sell, rent, or share personal information with third parties for marketing or lead generation purposes.

How We Collect Consent

Consent for SMS and other communications may be collected through:

• Website forms
• Paper documentation
• Email onboarding
• Verbal confirmation during service setup

Each method includes clear information regarding SMS communications, opt-out instructions, and access to this Privacy Policy.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections or updates
• Withdraw consent for communications at any time

To exercise these rights or request additional information, please contact us:

📧 support@symbolichealthcare.com
📞 864-243-8200