Privacy Policy

Symbolic Healthcare is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices regarding data collected through our website, intake forms, communications, and services.

📋 Information We Collect

We may collect the following types of personal information:

Name, address, phone number, email
Health-related information necessary for care coordination
Communication preferences, including SMS opt-in status

📱 SMS Communications

By providing your phone number, you consent to receive text messages from Symbolic Healthcare. These messages may include:

Appointment reminders and confirmations
Caregiver introductions and schedule updates
Wellness check-ins and care plan notifications
Urgent service alerts or staffing changes

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying “STOP.” For help, reply “HELP” or contact us directly.

🔒 How We Use Your Information

We use your information to:

Deliver high-quality caregiving services
Coordinate staff and client communications
Respond to inquiries and provide support
Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing or lead generation purposes.

🌐 How We Collect Consent

Consent for SMS and other communications is collected through:

Website intake forms
Paper documentation
Email onboarding
Verbal confirmation during service setup

Each method includes clear language about SMS usage, opt-out options, and links to this Privacy Policy.

🧾 Your Rights

You have the right to:

Access and review your personal information
Request corrections or updates
Withdraw consent for communications